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TitleHelp design does matter! Supporting knowledge development with design patterns and social computing
Authors ;
SourceNistor, Nicolae [Hrsg.]; Schirlitz, Sabine [Hrsg.]: Digitale Medien und Interdisziplinarität. Münster, u.a. : Waxmann 2015, S. 260-269. - (Medien in der Wissenschaft; 68)
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License of the document Lizenz-Logo 
Keywords (German)Elektronisches Hilfsmittel; Hilfsmittel; Problemorientierung; Technisches Hilfsmittel; Computerprogramm
sub-disciplineMedia Education
Document typeArticle (from a serial)
ISBN978-3-8309-3338-0
ISSN1434-3436
LanguageEnglish
Year of creation
review statusPublishing House Lectorship
Abstract (English):Help systems are meant to support learners in solving problems and tasks they cannot solve on their own. However, currently many help systems of standard software fail to reach these goals. A gap between the intentions of the help system designers and the objectives of help users is a major problem: The support offered by online help systems is often not perceived to be helpful. This originates in a lack of comprehensibility of the help content, due to its text-based format, and often a very technical style of writing. To overcome these problems, an online help system for a statistics software package was developed by keeping a strong focus on the users and their specifi c goals and tasks during the design of the system. The proposed system provides (a) content in problem-oriented units which were (b) each structured following the structure of design patterns, by providing a description of the problem, a solution to the problem as well as a link to related help topics. (c) Social Tagging was added to improve retrieval of help content while (d) a commenting function was included to provide a feedback channel between authors and users, which can be used to improve the contents after the deployment of the system. (DIPF/Orig.)
is part of:Digitale Medien und Interdisziplinarität. Herausforderungen, Erfahrungen, Perspektiven
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Date of publication04.11.2015
Suggested CitationSchworm, Silke; Heckner, Markus: Help design does matter! Supporting knowledge development with design patterns and social computing - In: Nistor, Nicolae [Hrsg.]; Schirlitz, Sabine [Hrsg.]: Digitale Medien und Interdisziplinarität. Münster, u.a. : Waxmann 2015, S. 260-269. - (Medien in der Wissenschaft; 68) - URN: urn:nbn:de:0111-pedocs-113678
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