details
| Title |
Improving chatbots in higher education. Intent recognition evaluation |
|---|---|
| Authors |
Li, Hong;
Arndt, Tamar  ;
Kravčík, Miloš  |
| Source | Wollersheim, Heinz-Werner [Hrsg.]; Karapanos, Marios [Hrsg.]; Pengel, Norbert [Hrsg.]: Bildung in der digitalen Transformation. Münster ; New York : Waxmann 2021, S. 257-267. - (Medien in der Wissenschaft; 78) |
| Document | full text (5.537 KB) |
| License of the document |
|
| Keywords (German) | Hochschule; Student; Lernen; Digitale Medien; Medieneinsatz; Roboter; Künstliche Intelligenz; Assistent; Dialogsystem; Sprache; Natürliche Sprache; Intention; Verstehen; Benutzerfreundlichkeit; Verbesserung; Annotation; Modell; Fallstudie; Experiment; Evaluation |
| sub-discipline | Media Education Higher Education |
| Document type | Article (from a serial) |
| ISBN | 978-3-8309-4456-0; 9783830944560 |
| ISSN | 1434-3436; 14343436 |
| Language | English |
| Year of creation | 2021 |
| review status | Publishing House Lectorship |
| Abstract (English): | Intelligent assistants provide a lot of potential in the development of scalable mentoring solutions for higher education. Chatbots became popular also in this field, but they may cause users’ frustration if they do not understand the user correctly. Therefore, it is crucial to evaluate their performance in recognizing user messages, in order to know their weak points and improve them accordingly. In their experiments, the autors took one chatbot used by students of educational sciences and evaluated it from various perspectives. The results indicate that this kind of validation can help to improve the usability of chatbots in the learning domain. (DIPF/Orig.) |
| is part of: | Bildung in der digitalen Transformation |
| Statistics |  Number of document requests
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| Checksums | checksum comparison as proof of integrity |
| Purchase order | Check the possibility to purchase this document on buchhandel.de (only in German) |
| Date of publication | 19.06.2023 |
| Citation | Li, Hong; Arndt, Tamar; Kravčík, Miloš: Improving chatbots in higher education. Intent recognition evaluation - In: Wollersheim, Heinz-Werner [Hrsg.]; Karapanos, Marios [Hrsg.]; Pengel, Norbert [Hrsg.]: Bildung in der digitalen Transformation. Münster ; New York : Waxmann 2021, S. 257-267. - (Medien in der Wissenschaft; 78) - URN: urn:nbn:de:0111-pedocs-266416 - DOI: 10.25656/01:26641 |
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